Terms and Conditions - Lolo Casino

Terms and Conditions

Last updated: January 2025

These Terms and Conditions govern your use of Lolo Casino services. By creating an account and using our platform, you agree to comply with these terms in full.

General Terms

Acceptance of Terms

By accessing lolocasino.net and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming policies.

Eligibility Requirements

To use Lolo Casino, you must:

Restricted Territories

Lolo Casino does not accept players from certain jurisdictions. Restricted countries include but are not limited to:

• United States of America
• United Kingdom
• France
• Netherlands
• Spain (without Spanish license)
• Other jurisdictions where online gambling is prohibited

Players are responsible for ensuring online gambling is legal in their jurisdiction before registering.

Account Terms

Account Registration

One Account Per Person: Each player may register only one account. Multiple accounts are strictly prohibited and may result in account closure and forfeiture of funds.

Accurate Information: You must provide truthful, current, and complete information during registration. False or misleading information may result in immediate account suspension.

Account Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility.

Account Verification

We require identity verification (KYC) before processing withdrawals. You must provide:

1. Government-issued photo ID
2. Proof of address (utility bill or bank statement)
3. Payment method verification

Failure to complete verification within 30 days may result in account restrictions.

Account Closure

By Player:

• Request account closure via email to [email protected]
• Withdraw all funds before requesting closure
• Account closes within 48 hours of request

By Casino: We reserve the right to close accounts for:

• Terms violation
• Fraudulent activity
• Bonus abuse
• Multiple accounts
• Underage gambling

Deposits and Withdrawals

Deposit Terms

Withdrawal Terms

Processing Times:

• E-wallets: 0-24 hours
• Credit/Debit cards: 1-3 business days
• Bank transfers: 3-5 business days
• Cryptocurrency: 0-1 hour

Withdrawal Limits:

• Minimum withdrawal: €20 (€50 for crypto)
• Maximum per transaction: €5,000 (higher for VIP)
• Maximum monthly: €20,000 (higher for VIP)

Withdrawal Rules:

• Withdrawals processed to deposit method when possible
• Wagering requirements must be met before withdrawal
• Verification must be completed before first withdrawal
• Casino reserves right to request additional verification

Anti-Money Laundering

In compliance with AML regulations:

• Deposits must be wagered at least 1x before withdrawal
• Suspicious activity may trigger enhanced due diligence
• Large transactions subject to additional verification
• We cooperate with regulatory authorities when required

Bonus Terms

General Bonus Rules

All bonuses are subject to specific terms and conditions:

Wagering Requirements:

• Deposit bonuses: 35x (bonus + deposit)
• Free spins: 30x winnings
• Cashback: 1x bonus amount

Contribution Rates:

• Slots: 100%
• Table games: 10%
• Live casino: 10%
• Video poker: 5%

Bonus Restrictions:

• Maximum bet with active bonus: €5
• Bonuses expire after 30 days
• Cannot withdraw bonus funds, only winnings
• One active bonus at a time

Welcome Bonus Terms

The 200% welcome bonus up to €600 + 200 free spins requires:

Bonus Abuse

The following constitute bonus abuse and result in forfeiture:

• Creating multiple accounts to claim bonuses
• Using VPN to access restricted bonuses
• Irregular betting patterns
• Delayed game rounds
• Colluding with other players

Gaming Terms

Fair Play

Random Number Generation: All games use certified RNG to ensure fair outcomes. Game results are unpredictable and cannot be manipulated by players or casino.

Game Rules: Each game has specific rules displayed within the game interface. Players must understand rules before wagering real money.

Malfunctions: In case of game malfunction, all affected bets are void. Contact support immediately if you experience technical issues.

Betting Limits

Responsible Gaming

We are committed to responsible gaming practices:

Self-Exclusion: Request temporary or permanent account exclusion via support.

Deposit Limits: Set daily, weekly, or monthly deposit limits in account settings.

Reality Checks: Configure session time reminders.

Cooling-Off Periods: Take breaks from 24 hours to 6 weeks.

Support Resources: Access help organizations for gambling issues.

Privacy and Data Protection

Data Collection

We collect and process personal data in accordance with GDPR and applicable privacy laws. Information collected includes:

• Personal identification details
• Contact information
• Payment details
• Gaming activity
• Device and connection data

Data Usage

Your data is used for:

• Account management
• Payment processing
• Customer support
• Marketing (with consent)
• Legal compliance
• Fraud prevention

Data Security

We implement industry-standard security measures:

• 256-bit SSL encryption
• Secure server infrastructure
• Regular security audits
• Employee confidentiality agreements
• Limited data access

Intellectual Property

All content on Lolo Casino, including logos, graphics, software, and text, is protected by intellectual property laws. You may not:

• Copy or reproduce casino content
• Modify or create derivatives
• Distribute or sell our materials
• Use our branding without permission

Dispute Resolution

Complaint Process

If you have a complaint:

1. Contact customer support at [email protected]
2. Provide detailed explanation with supporting evidence
3. Allow 48 hours for initial response
4. Escalate to management if unresolved after 7 days

Governing Law

These terms are governed by the laws of the jurisdiction where Lolo Casino is licensed and regulated. Any disputes shall be resolved through arbitration or applicable legal channels.

Liability and Disclaimers

Limitation of Liability

Lolo Casino is not liable for:

• Internet connection failures
• Computer or device malfunctions
• Third-party payment provider issues
• Force majeure events
• Losses resulting from unauthorized account access

No Warranty

Gaming services are provided “as is” without warranties of any kind. We do not guarantee:

• Uninterrupted service
• Error-free operation
• Compatibility with all devices
• Specific game availability

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes become effective upon posting to our website. Continued use of services after changes constitutes acceptance of new terms.

Players will be notified of significant changes via:

• Email notification
• Account dashboard message
• Website announcement

Contact Information

For questions about these terms:

Email: [email protected]
Live Chat: Available 24/7
Address: See license information in footer